IMPORTANT! The number to reach our support team has changed. Please call 412-231-9310 to reach the SoftWriters Support Team.

Notice: Wolters Kluwer removed the Thyroid Hormones allergen class from the database. Please click here for more information.

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Getting Started

Help Center FAQs
OVERVIEW How do I gain access to the Help Center? Click "Sign In" in the top right of the screen, or go to
Mon, 14 Nov, 2022 at 2:05 PM
Submitting a New Ticket
Once logged in, users can submit support tickets directly from the portal. On the navigation bar, click “New Support Ticket.” The new ticket form will d...
Tue, 4 Aug, 2020 at 10:49 AM
Viewing Open and Resolved Tickets
The Help Center "Tickets" sections helps users keep track of their current and previous support tickets. On the navigation bar, click on Tickets...
Tue, 4 Aug, 2020 at 10:51 AM
Release Resources are Heading to the Help Center
To streamline your product documentation and application download experience, we are migrating our content from the Customer Engagement Zone (CEZ) to the H...
Thu, 19 Aug, 2021 at 2:46 PM