Optum has reported that Change Healthcare is experiencing a network interruption. While a fix is being implemented, Change Healthcare is disconnected and is not functioning for customers. Click here for more information.

Upgrade to FrameworkLTC v238 to avoid service disruption with CoverMyMeds, RelayHealth, and SureScripts! Click here to learn more.

Click here to download a general reference guide discussing common topics during the FrameworkLTC version 238 upgrade process.

Getting Started

Help Center FAQs
OVERVIEW How do I gain access to the Help Center? Click "Sign In" in the top right of the screen, or go to https://help.frameworkltc.com/supp...
Mon, 14 Nov, 2022 at 2:05 PM
Submitting a New Ticket
Once logged in, users can submit support tickets directly from the portal. On the navigation bar, click “New Support Ticket.” The new ticket form will d...
Tue, 4 Aug, 2020 at 10:49 AM
Viewing Open and Resolved Tickets
The Help Center "Tickets" sections helps users keep track of their current and previous support tickets. On the navigation bar, click on Tickets...
Tue, 4 Aug, 2020 at 10:51 AM
Release Resources are Heading to the Help Center
To streamline your product documentation and application download experience, we are migrating our content from the Customer Engagement Zone (CEZ) to the H...
Thu, 19 Aug, 2021 at 2:46 PM